Credo Mobile Reviews

Credo touts itself as a goody two-shoes mobile carrier, and its web site is filled with fetching eye candy, glowing "reviews", and all the right buzz words, but fly-by-night scam or money laundering operation is more apt.
I've had countless emails, voicemails, and phones call trying to resolve the simple fact the the "company" sent the wrong phone
Their customer service is nonexistent/unresponsive, their fees are exorbitant, the company mishandles orders, ships late, and gouges with "restocking fees" to penalize the customer for the company's incompetence.
If you believe all the bilge this company spews and you nonetheless sign up with them, you are continuing to validate Barnum's Dictum that a sucker is born every minute.
The ultimate irony is that CREDO is in-credible

I have been a Credo Mobile member for over a decade and had excellent service until recently. It seems as though what used to be a great company to deal with has gone downhill rapidly. Purchased a new iphone for my wife and Credo was unable to properly activate it so it was dropping calls and not sending text messages consistently. After months of going back and forth with Credo on this issue we finally got them to send us a new sim card. Which they were unable to activate! So I had to spend hours on the phone with credo support and was finally able to activate the phone. Then I had an issue with my camera on my phone and wanted to file a claim since I had been paying for insurance. First they told me I had to go through apple to file the claim but apple had no record of my insurance. So I had to get back on the phone with credo and they gave me another website to go through for the claim. I had to ask for this link as it appears nowhere on the Credo website and they did not seem to care in the least that they make this so difficult. I used to be able to get through to support quickly and easily and now it is regularly a 30 minute wait, just to talk to someone. Once you do get someone on the line they seem to have no idea of how to fix your issue and always have to escalate the issue to another department while you wait. I used to recommend Credo to everyone, now I would not recommend this company to anyone. When I asked them how long I had been a member they said they were not sure but could see support calls going back to at least 2015. Now I am planning on switching to TING. Obviously there were many more details to the issues we had and the run around we got from Credo, never again!

We were an Unlimited 3 line account with Credo. I had no complaints about the service and even encouraged another family member to join. Another unlimited line was added with the purchase of a brand new iPhone 13 from Credo.

Then the erratic bill increases began. I tried to call and ask what was happening to our billing that was causing it to skyrocket but could not get through and did not get called back. Attempts to login and find out what was wrong failed and we were locked out of our account. No access to any support at all.

In the meantime, and unbeknownst to us, our account is incurring fees out of control. By the time we are able to make contact with Credo to find out what is wrong with our billing our account has been billed over $1400 in overages that we could do nothing to stop.

Every attempt to reason with Credo has been met with rejection of dispute stating that they believe we opted to downgrade our unlimited plan to a 1GB plan at the time the new phone and line were added and the overages are our responsibility. That makes no sense.

We were happy with our unlimited plan and had no intention of changing that at all. If we did cause the change it was in error and any reasonable person would recognize that. What responsibility do they take for not giving us any possible way to contact them or correct this unintended downgrade for such a long period of time? None. And they took our money.

Don’t just walk away from Credo Mobile…run like you’re about to be robbed.

My phone was stolen in a carjacking incident earlier this summer and CREDO customer service refused to assist me unless I “called” them (on what, exactly?). Every email exchange included a message to the effect that I owed money on my phone (over 2 years old, so nope), which I was able to confirm until they locked me out of my account when I changed providers, because somehow they were very zippy about that. I was a customer for nearly a decade and had service before with Working Assets and never experienced significant issues with them prior to this. Very disappointed.

I have been a member for years. i cannot reach them by phone--everytime i call, it breaks. and an incorrect name is being given out with my number.
what is going on?

This company has the worst customer service I have ever experienced. I was on the phone for 7 days and over 15 hours trying to join them. I was lied to and hung up on. Over the 7 day period I was told multiple times someone would call me back which never happened. Its like they were trying to make me mad and run me away. So I did, I went somewhere else. Worst experience I have had with a so called customer service.

Shady company!, Signed up for service then a few days later they denied me ! BTW I have perfect credit!

Avoidant and manipulative is noted in another review. Yep, takes forever to get through the phone tree with repeated self satisfied pronouncements about their good works. Yechh

Chat was useful, but try to get new service for phone that was stolen. Plan to spend an afternoon or two. I really should switch services, but, the evil you know...

Their service is painfully bad. I have been with them longer than I can remember. I can't pay my bill or sign into my account or get anyone to talk to about these issues.

We gave up on their poor service. Tried to switch, but they don’t release the phone number to the new provider. Both we and the provider have called and called, to no avail. Wait time is interminable. If we get through, they say they aretaking action, but don’t.

How hard an it be to send the number tithe new provider. Has to be deliberate